Forgotten your User ID?

Client User:

If you don't have your User ID, please contact our Customer Service Centre on 03455 212 414, or email our team at ask@nucleusfinancial.com.

Adviser Firm Master User:

Please contact another master user within your firm. Alternatively you can contact our Customer Service Centre on 03455 212 414, or by email at ask@nucleusfinancial.com.

Adviser Firm User:

Please contact the master user within your firm to obtain your User ID. Alternatively you can contact our Customer Service Centre on 03455 212 414, or by email at ask@nucleusfinancial.com.

Register for online access

Our online service gives you access to your new Nucleus Platform account.

For customers

Please ensure you have an active product(s) before continuing to sign up. If you're unsure whether you have an active product, please contact your financial adviser.

Select the option that's most relevant to you:

• If this is your first time registering for customer portal access
• I've started the registration process and received a code to complete my registration

For financial advisers

If you're an adviser firm user, access can be set up through your firms' master user.